Frequently Asked Questions (FAQ)

What is an Independent Business Owner (IBO)?
What are the benefits of becoming an Independent Business Owner (IBO)?
How can I sign up as an Independent Business Owner (IBO) and make my purchases?
Can I join as a new member without a sponsor?
What are the documents required to register as an IBO?
What are the costs to sign up as a BE Independent Business Owner (IBO)?
Can I buy BE products without signing up for a membership?
How to buy BE's products?
Are there any minimum online ordering limits for free delivery?
If I am a registered IBO in Malaysia, can I make a purchase in Singapore or any land-based country which has BE?
Why are married couples required to share the same membership?
What should I do if my membership has expired but I wish to continue my membership?
My membership has expired. Can I choose a different sponsor when I re-register as a new member?
How do I track my product delivery status?
How long does it take for my order to arrive/ship to me?
I did not manage to collect/receive my parcel, what should I do?
I did not manage to collect/receive my parcel, and it was returned to BE. How can I collect/deliver it again?
After I made my purchase online and wished to change my delivery address, what should I do?
Can I change my delivery option to self-collect or delivery if I chose the wrong one?
Are there any charges if I don't collect my product via self-collection during working days?
Can I still change my shipping address if the parcel is with the delivery courier service?
How to access and change my profile information?
Can I update my bank details in the system?
How to change my password?
If I forgot my password, what should I do?
How to change my e-Wallet PIN?
How are bonuses paid out?
How to check my bonus details?
Why is my bonus amount received different from what is stated in the bonus statement?
Why is my bonus credited to my eWallet instead of my bank account?
When does the company pay for the Year End Bonus?
How do I top up my eWallet amount?
How to make a withdrawal from my eWallet to my bank account/MPay Card?
Can I transfer the amount in my eWallet to my bank account if my profile has not been updated with a bank account?
How do I check my eWallet balance amount?
I have made a purchase using eWallet. However, the transaction was unsuccessful, and my eWallet amount has been deducted. What should I do?
How many days does it take for my bonus to be credited to my bank account?
How do I know my BE total yearly income?
Where can I get my income statement?
How can I get my CP58 form? (Malaysia IBO Only)
How do I check my PRV availability?
What are the terms and conditions of the PRV?
Can I reinstate my expired PRV?
Can I redeem any products with my PRV?
What type of payments does the BE online website support?
Is there any 0% interest (Easy Payment) for IBO during purchase?
Can I use the online payment system to place my orders with EPP (Easy Payment)?
Can I combine e-Wallet and credit card as payment for my purchase?
Can I make payment using an overseas bank credit card?
IBO COMPLIANCE
What is MPay?
Where do I apply for MPay?
Who is eligible to apply for MPay?
How to update MPay details in my BE account?
How do I contact Customer Service?
How do I make a hall booking?
How many days in advance do I need to book a meeting room?
Can we change a meeting room reservation to a larger hall for a bigger group after the booking is confirmed? How can we make the changes?
What are the IBO ranks in BE International?
What are the benefits under the BE Double Bonus Marketing Plan?
What is Car Fund?
What is House Fund?
What learning and development programmes does BE provide for IBOs?